Your stay at Noosa Hospital

Noosa Hospital is a modern 92 bed medical and surgical facility located in a peaceful bush land setting. It provides a comprehensive range of inpatient and day services across a wide range of specialties. Equipped with advanced medical, surgical and diagnostic technology, the hospital is able to provide high quality care to patients.

Noosa Hospital is owned and operated by Ramsay Health Care, Australia’s largest and most respected private hospital operator and has a contract with Queensland Health to provide some public health services to the residents of Noosa and surrounding areas.

Noosa Hospital also has close collaborative working relationships with Nambour General Hospital, Nambour Selangor Private Hospital, Sunshine Coast University Private Hospital, Sunshine Coast University Hospital and Caloundra Private Clinic.

Parking is available but may be limited during busy times. Patients can be set down and picked up in front of the hospital Main Entrance.

In line with Queensland Government’s anti-smoking laws, no smoking is permitted within the hospital grounds.

Smoking cessation information is available to any interested patient; please ask staff if you have any questions.

Read more about Smoke Free Campus.

Noosa Hospital’s patient accommodation includes a limited number of single rooms and shared rooms.

• Private Patients: Single room or shared room – pending single room availability
• Public Patients: Shared room
• Day Patients: Shared room (surgical day patients) or recliner (day procedure recovery)
• Veteran Affairs: Single room or shared room – pending single room availability

General Wards : 11.00am – 1pm, 3.00pm – 8.00pm

Friends and relatives of patients in general hospital wards are welcome to visit between the hours of 11am - 1pm and 3pm – 8pm. In the interests of patient’s health and recuperation, the time between 1pm-3pm has been designated as rest time for patients throughout the Hospital. During this time we ask your friends and family members to refrain from visiting or phoning where possible.

ICU/CCU : Visiting hours are restricted and limited to immediate family only. Visitors with children should check with the Registered Nurse in charge

Arrangements for visiting outside of usual visiting hours can be made in consultation with the nursing staff. Relatives may stay with critically ill patients for extended periods, as may parents with their children.

Chaplains of various denominations visit the Hospital regularly. To contact a Chaplain please ask Nursing staff who will make the arrangements for you.

We take great pride in our quality food and friendly, responsive service. Noosa Hospital provides a wide choice of nutritious meals and supplies special diets where it is in the best interests of your medical care. Food and alcoholic drinks should not be brought to you by visitors without the permission of your doctor/nurse. Please discuss any special dietary needs with your admission nurse.

Day Patients receive light refreshments prior to discharge.

We provide a Dining Host Service for our private patients. Our Dining Hosts are ward based catering staff, which are on-call to our patients between the hours of 7am to 7pm to bring food and beverages to you including a selection of specialty teas and barista quality coffee, to be enjoyed in the comfort and privacy of your room. Please refer to your bedside menu for menu options which includes the phone number to contact your dining host.

We hope you remember our Dining Hosts for the helpful, high quality service and the personalised assistance they provide. The Dining Hosts can also assist with completing your menu choices.

During your stay with us (as a private patient) you can enjoy our Free WiFi service to keep in touch with your loved ones and help you stay connected.

We accept Eftpos and most credit cards at Noosa Hospital; however we do not accept American Express or Diners Club cards.

Our hospital is pleased to offer 50 channels for our patients, free of charge. These include a number of Foxtel, radio and free-to-air channels.

It is strongly recommended that you do not bring jewelry or large amounts of money to Hospital.

The hospital takes every care, but regrettably cannot accept liability for any valuable items brought to the hospital. Therefore, it is advisable that only a small amount of cash be held for the purchase or payment of incidentals (discharge medications, newspapers etc).

Mobile telephones are permitted, however they must to be turned to silent or vibrate whilst in hospital. Mobile telephones have the potential to interfere with electronic equipment and must be turned off completely whilst in the ICU or Emergency Department.

Café Pavilion sells a range of gourmet and snack foods and hot and cold drinks. It is located in Pavilion B.

The Hospital provides help and support through our Veteran Affair Liaison Officer to veterans and their families before, during and after their stay in hospital.

The hospital Discharge/DVA Liaison Nurse is available if patients have any queries in relation to their discharge.

Discharge time for overnight patients is 10.00am. Patients may be required to transfer to a comfortable lounge after this time if discharge is delayed.

Do not make important decisions, sign legal documents (e.g. contracts), or use machinery/equipment for 12 hours after an anesthesia. This includes cooking or operating any appliance.

Patients should check with their nurse/doctor about follow-up visits and collect any x-rays and / or medications before they leave hospital.

Noosa Hospital focuses on listening and responding to the needs of our patients. Your feedback allows us to continually evaluate and improve on all aspects of our performance.

We encourage feedback from our patients and it is advisable that you express your concerns before you leave the hospital so we can address any problems for you. The nurse in charge of your ward is a good start but if you remain concerned please ask to speak to the Director of Clinical Services.

Complaints can be made by writing a letter to the Director of Clinical Services, 111 Goodchap Street, Noosaville, QLD 4566, by phoning (07) 5455 9200 or through our patient survey system.

If you are dissatisfied with the outcome at the hospital level, you can refer your complaint to the Office of the Health Ombudsman. Call 133 OHO (133 646) or write complete the health service complaint form and post to PO Box 13281, George Street, Brisbane QLD 4003. Alternatively you can fill in and submit an online health service complaint form at www.oho.qld.gov.au or by email complaints@oho.qld.gov.au

Ramsay Health Care is committed to providing excellent care and encourages patients to be proactive partners in this endeavour.

For this reason we conduct Net Promoter Score surveys among our patients to understand how well we are meeting expectations, and to identify any areas needing improvement. These surveys are independently conducted by a third party through our private medical surgical facilities in Australia and the results are published quarterly.

What does the survey ask?

Patients are asked:

Based on your recent experience, how likely are you to recommend us to your friends and family?

Depending on the rating (from 0 to 10), patients are asked to provide more information to explain their experience.

Calculating the Net Promoter Score

Respondents are grouped into three categories:

• Promoters: a score of 9 to 10
• Passive: a score of 7 or 8
• Detractors: a score of 0 to 6

The Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The final score can range from -100 (if every patient is a Detractor) to 100 (if every patient is a Promoter)