For Patients: Your stay at Noosa Hospital

Your stay at Noosa Hospital

General

Noosa Hospital is a modern 92 bed facility situated in a peaceful bushland setting.  Noosa Hospital is a private hospital that also provides some specific public services under contract with the Queensland Government and represents collaboration between the public and private health sectors to bring hospital services to the region.

Parking

Parking is available but can be limited.  Patients can be set down and picked up in front of the hospital Main Entrance.

The hospital operates a Courtesy Transport Buggy service during the week from 8:00am to 4:00pm.

If you wish to utilise this service call the driver when you arrive in our car park on 5455 9555 or “hop on” once you have parked your vehicle in the car parking area.

Smoking

In line with Queensland Government’s anti-smoking laws, no smoking is permitted within the hospital grounds.

Smoking cessation information is available to any interested patient; please ask staff if you have any questions.

Accommodation

• Private Patients: Single rooms; shared room if no single room available (whilst every effort is made to accommodate your request for a single room, we cannot always guarantee availability on the day of admission).
• Public Patients: Shared room.
• Day Patients: Trolley; shared room (surgical day patients); recliner.

Overnight Patients may be directed to the Day Procedure Unit for admission and transferred to a ward/room after surgery.

Note: Veteran Affairs and Third Party patients are covered for shared room accommodation only. A separate charge will apply for a single room. 

Visiting Hours

• General Wards – 11am – 1 pm / 3 pm – 8 pm with a strict rest period from 1 pm – 3 pm. 
• ICU/CCU – Visiting hours are restricted and limited to immediate family only.  Visitors with children should check with the Registered Nurse in charge.
• Day Patients – carers/relatives are welcome to accompany you to the unit and remain during your stay.  Alternatively, staff will contact your driver when you are ready to go home.  We encourage parent/s to remain with children.  
  

Arrangements for visiting outside of usual visiting hours can be made in consultation with the nursing staff.  Relatives may stay with critically ill patients for extended periods, as may parents with their children. 

Pastoral Care Services

Chaplains of various denominations visit the Hospital regularly.  To contact a Chaplain please ask Nursing staff who will make the arrangements for you.

Meals

Noosa Hospital aims to provide a choice of meals and to supply special diets where it is in the interest of your medical care.  Food or alcoholic drinks should not be brought to you by visitors without the permission of your nurse/doctor.  Please discuss any special dietary needs with your admission nurse.

Day Patients receive light refreshments before discharge.

Credit Cards

We accept Eftpos and most credit cards at Noosa Hospital; however we do not accept American Express or Diners Club cards.

Television & Radio  

Radio and television facilities are operated by hand held controls located beside each bed.

Entertainment Package – Austar T.V, Free to Air T.V and Wireless Internet

Though your clinical care is our top priority while you are in our hospital, the quality of your stay is also important to us.  To help make your stay with us more pleasurable we are pleased to offer patients and their visitors an entertainment package.  This package can be purchased on admission or during your stay, if you choose to utilise any of these services.

Please bring your own laptop, IPAD, mobile phone etc with you or if you choose to you can utilise our Internet Kiosk located in the Remedy Café area in Pavilion B.  The package includes:

Private Patients: Austar T.V for the length of your stay with us plus 72 hours of Wireless Internet access.  (This package is offered to private patients at a discounted rate)
Public Patients:  Austar T.V and Free to Air Television for the length of your stay with us plus 72 hours of Wireless Internet access.

Valuables

It is strongly recommended that you do not bring jewellery or large amounts of money to Hospital.

The hospital takes every care, but regrettably cannot accept liability for any valuable items brought to the hospital.  Therefore, it is advisable that only a small amount of cash be held for the purchase or payment of incidentals (discharge medications, entertainment package, STD or mobile phone calls, newspapers etc)

Mobile Telephones

Mobile telephones are permitted, however they must to be turned to silent or vibrate whilst in hospital.  Certain mobile telephones have the potential to interfere with electronic equipment and must be turned off completely, whilst in the ICU or Emergency Department. 

Coffee Shop

Remedy Café sells a range of gourmet and snack foods, and hot and cold drinks and is located in Pavilion B.

Hours of operation are:
Monday to Friday           7 am – 5 pm
Weekends                      9 am – 2 pm

The Coffee shop also operates a comfort trolley for patient convenience, which provides a selection of snack foods, newspapers, magazines and some toiletries for purchase.

Veterans Affairs Liaison Officer

The Hospital provides help and support through our Veteran Affair Liaison Officer to veterans and their families before, during and after their stay in hospital.

Discharge

The hospital Discharge/DVA Liaison Nurse is available if patients have any queries in relation to their discharge

Discharge time for overnight patients is 10a.m.  Patients may be required to transfer to a comfortable lounge after this time if discharge is delayed.

Do not make important decisions, sign legal documents (e.g. contracts), or use machinery/ equipment for 12 hours after anaesthesia.  This includes cooking or operating any appliance that may injure you.

Patients should check with their nurse/doctor about follow-up visits and collect any x-rays and / or medications before they leave hospital.

Day Patients who have had sedation or a general anaesthetic should arrange for someone to escort them home and ensure that a responsible adult is able to stay with them on the night of their surgery.

Patients under 14 years of age (who have undergone surgery) will require a vehicle driver and a second adult to accompany them in the car on the return home.

Complaints / Feedback

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete “Your Impressions Cards” that are available in every area.  This enables us to evaluate and improve our service to our patients.  These questionnaires can be anonymous, however if you wish to write a specific and signed letter, your points will be acknowledged and dealt with appropriately.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates.  If you are surveyed, your inclusion in these surveys is voluntary.  We would appreciate your assistance if you are asked to participate.

If you or your family are concerned about any aspect of your care or the hospital service, please do not hesitate to contact the manager on the ward or the Director of Clinical Services.  Complaints can be received by writing a letter to the Director of Clinic Services, 111 Goodchap Street, Noosaville, Qld 4566, by phoning (07) 5455 9200 in person or through our survey system.

If you are unsatisfied with the outcome you can refer your complaint to the Health Quality and Complaints Commission (an independent and impartial organisation) who can be contacted in writing; GPO Box 3089 Brisbane, Qld 4001, by telephone on 1800 077 308, in person Level 18, 288 Edward Street, Brisbane, Qld 4000, or ‘online’ by email at info@hqcc.qld.gov.au.