We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete Your Impressions Cards that are available in every area. This enables us to evaluate and improve our service to our patients.
Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. Your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.
If you or your family is concerned about any aspect of your care or the hospital service, please do not hesitate to contact the manager on the ward or the Director of Clinical Services.
Complaints can be made by writing a letter to the Director of Clinical Services, 111 Goodchap Street, Noosaville, QLD 4566, by phoning (07) 5455 9200 or through our patient survey system.
If you are dissatisfied with the outcome at the hospital level, you can refer your complaint to the Office of the Health Ombudsman. Call 133 OHO (133 646) or write to PO Box 13281, George Street, Brisbane QLD 4003. Alternatively you can fill in and submit an online health service complaint form at www.oho.qld.gov.au or by email firstname.lastname@example.org