Noosa Hospital
Part of Ramsay Health Care

Your stay at Noosa Hospital

Noosa Hospital is a modern 92 bed medical and surgical facility located in a peaceful bush land setting. It provides a comprehensive range of inpatient and day services across a wide range of specialties. Equipped with advanced medical, surgical and diagnostic technology, the hospital is able to provide high quality care to patients.

Noosa Hospital is owned and operated by Ramsay Health Care, Australia’s largest and most respected private hospital operator and has a contract with Queensland Health to provide some public health services to the residents of Noosa and surrounding areas.

Noosa Hospital also has close collaborative working relationships with Nambour General Hospital, Nambour Selangor Private Hospital, Sunshine Coast University Private Hospital and Caloundra Private Clinic.

Parking is available but may be limited during busy times. Patients can be set down and picked up in front of the hospital Main Entrance.

The hospital operates a Courtesy Transport Buggy service during the week from 8:00am to 4:00pm.

If you wish to utilise this service call the driver when you arrive in our car park on 5455 9555 or hop on once you have parked your vehicle in the car park area.

In line with Queensland Government’s anti-smoking laws, no smoking is permitted within the hospital grounds.

Smoking cessation information is available to any interested patient; please ask staff if you have any questions.

Read more about Smoke Free Campus.

  • Private Patients: Single rooms; shared room if no single room is available (whilst every effort is made to accommodate your request for a single room, we cannot always guarantee availability on the day of admission).
  • Public Patients: Shared room.
  • Day Patients: Shared room (surgical day patients); recliner.

Overnight patients may be directed to the Day Procedure Unit for admission and transferred to a ward/room after surgery.

Veteran Affairs and Third Party patients are covered for shared room accommodation only. A separate charge will apply for a single room.

General Wards : 11.00am – 1pm, 3.00pm – 8.00pm

Friends and relatives of patients in general hospital wards are welcome to visit between the hours of 11am - 1pm and 3pm – 8pm. In the interests of patient’s health and recuperation, the time between 1pm-3pm has been designated as rest time for patients throughout the Hospital. During this time we ask your friends and family members to refrain from visiting or phoning where possible.

ICU/CCU : Visiting hours are restricted and limited to immediate family only. Visitors with children should check with the Registered Nurse in charge

Day Patients : Carers/relatives are welcome to accompany you to the unit and remain during your stay. Alternatively, staff will contact your driver when you are ready to go home. We encourage parents to remain with their children.

Arrangements for visiting outside of usual visiting hours can be made in consultation with the nursing staff. Relatives may stay with critically ill patients for extended periods, as may parents with their children.

Chaplains of various denominations visit the Hospital regularly. To contact a Chaplain please ask Nursing staff who will make the arrangements for you.

We take great pride in our quality food and friendly, responsive service. Noosa Hospital provides a wide choice of nutritious meals and supplies special diets where it is in the best interests of your medical care. Food and alcoholic drinks should not be brought to you by visitors without the permission of your doctor/nurse. Please discuss any special dietary needs with your admission nurse.

Day Patients receive light refreshments prior to discharge.

We have introduced a new Dining Host Service for our private patients. During your stay with us you will enjoy a grand culinary experience delivered by our own, specially trained ‘Dining Hosts’.

Our Dining Hosts are ward based catering staff, which are on-call to our patients between the hours of 9.00am and 7.30pm to bring food and beverages to you, to be enjoyed in the comfort and privacy of your room.

You’ll recognise our Dining Hosts from their special uniforms – including a white shirt ad tailored skirt, inspired by the charming traditions of dining in elegant restaurants.

We hope you remember them for the helpful, high quality service and the personalised assistance they provide.

Our VIP Express service gives you the option of ordering from our new beverage menu which includes a selection of specialty teas and barista quality coffee.

The VIP Express service also includes post-operative sandwiches and toast made on the ward and served at a time that is convenient to you.

During your stay with us (as a private patient) you can enjoy our Free WiFi service to keep in touch with your loved ones and help you stay connected.

We accept Eftpos and most credit cards at Noosa Hospital; however we do not accept American Express or Diners Club cards.

Our hospital is pleased to offer the following 10 channels of Austar to our patients free of charge:

  • Fox Sports 1
  • Fox Sports 2
  • Fox Sports 3
  • Sky News
  • Discovery
  • Fox8
  • Lifestyle
  • UKTV
  • Fox Classics &
  • Nickelodeon

It is strongly recommended that you do not bring jewelry or large amounts of money to Hospital.

The hospital takes every care, but regrettably cannot accept liability for any valuable items brought to the hospital. Therefore, it is advisable that only a small amount of cash be held for the purchase or payment of incidentals (discharge medications, newspapers etc).

Mobile telephones are permitted, however they must to be turned to silent or vibrate whilst in hospital. Mobile telephones have the potential to interfere with electronic equipment and must be turned off completely whilst in the ICU or Emergency Department.

Remedy Café sells a range of gourmet and snack foods and hot and cold drinks. It is located in Pavilion B.

Hours of operation are:
Monday to Friday 7.00 am – 5.00 pm
Weekends 9.00 am – 2.00 pm

The Coffee shop also operates a comfort trolley for patient convenience, which provides a selection of snack foods, newspapers and some toiletries for purchase.

The Hospital provides help and support through our Veteran Affair Liaison Officer to veterans and their families before, during and after their stay in hospital.

The hospital Discharge/DVA Liaison Nurse is available if patients have any queries in relation to their discharge.

Discharge time for overnight patients is 10.00am. Patients may be required to transfer to a comfortable lounge after this time if discharge is delayed.

Do not make important decisions, sign legal documents (e.g. contracts), or use machinery/equipment for 12 hours after an anesthesia. This includes cooking or operating any appliance.

Patients should check with their nurse/doctor about follow-up visits and collect any x-rays and / or medications before they leave hospital.

Day Patients who have had sedation or a general anaesthetic should arrange for someone to escort them home and ensure that a responsible adult is able to stay with them on the night of their surgery.

Patients under 14 years of age (who have undergone surgery) will require a vehicle driver and a second adult to accompany them in the car on the return home.

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete Your Impressions Cards that are available in every area. This enables us to evaluate and improve our service to our patients.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. Your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

If you or your family is concerned about any aspect of your care or the hospital service, please do not hesitate to contact the manager on the ward or the Director of Clinical Services.

Complaints can be made by writing a letter to the Director of Clinical Services, 111 Goodchap Street, Noosaville, QLD 4566, by phoning (07) 5455 9200 or through our patient survey system.

If you are dissatisfied with the outcome at the hospital level, you can refer your complaint to the Office of the Health Ombudsman. Call 133 OHO (133 646) or write to PO Box 13281, George Street, Brisbane QLD 4003. Alternatively you can fill in and submit an online health service complaint form at www.oho.qld.gov.au or by email complaints@oho.qld.gov.au

General Room

Foxtel

Wifi @ Ramsay