Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients’ stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity.
Pre-admission is an important part of your hospital care. To ensure we can confirm your admission, financial and other arrangements, we ask that you:
- Fill in the online admission form, or complete the admission form/booklet that you would have received from your doctor, as soon as possible and send it back to the hospital in one of the following ways:
- In person to the main reception desk (open 6am – 8pm Mon – Fri or 8am - 1pm on weekends)
- Fax to: (07) 5455 9411. (Please bring the originals with you on admission)
- Post to: (at least 7 days prior to your admission)
Reply Paid 64030
Noosaville Qld 4566
(if you were provided with a reply paid envelope please use this to return your paperwork)
Please have the following ready when you fill in your online admission form:
- Personal/Next of Kin details
- Medicare Card details
- Funding Details (eg DVA number, Private Health insurance details, workcover/ third party details)
- Benefit details (eg safety net number/pension card/health care card)
- Item numbers if these were quoted by doctors’ rooms (not mandatory)
- Information your doctor supplied to you re implantable medical devices (eg prosthetic and disposables) – if applicable (not mandatory)
- If you have any concerns with step 1, please telephone (07) 5455 9211 between 8.00am – 4.00pm or send an email to firstname.lastname@example.org.
If you have private health cover, please contact your health fund prior to completing your online admission form to check for any excess or waiting periods (refer to “Payment Information” for questions to ask your insurer). We know that health and billing charges can be difficult to understand and we are happy to assist in any way we can, however we also advise that you seek clarification from your doctor and health fund.
Nursing Pre-admission information
You may be contacted by telephone prior to your day of admission by our Pre-admission Nurse. If you are contacted:
- Your medical history will be reviewed with you and admission and discharge details discussed
- Please take this opportunity to discuss any concerns regarding your admission
Private Patients: Your doctor will notify the hospital of the date of your procedure / operation and inform you of your day and time of admission. Your doctor will also explain your procedure or operation and complete the consent form with you.
Public Patients: You will be notified by hospital staff of the date of your procedure / operation and admission time.
You may be asked to attend a preadmission clinic so the nurse specialist can speak with you about your hospital stay; your operation; fasting details; when and if blood tests or other procedures need to be arranged; previous surgical and medical history, and address any concerns you may have. Your doctor will advise us if an Anaesthetic appointment is required. There may be a cost associated with this clinic.
Discharge planning will also be addressed (eg who will care for you at home, who will take you home on discharge etc). You are welcome to bring a relative or friend to the clinic.
DAY OF ADMISSION INFORMATION:
On the day of admission
Please check in at the Front Reception in the main foyer at the time indicated by your doctor or by the hospital, and you will be directed to your admission area.
Your doctor or pre-admission clinic nurse will inform you of the scheduled time for your surgery and when you should cease eating and drinking before your operation.
Please bring with you into hospital anything applicable to your admission including:
- Doctor’s admission / referral letter
- Health fund number / details (if applicable)
- Medicare card
- Regular medications in their original packaging plus a current medications list from your GP
- Pension health benefits card (if applicable)
- Pharmaceutical benefits card (if applicable)
- Relevant x-rays and / or test results (relevant to this admission)
- For a child – favourite toy, formula, bottle and any special dietary needs (if applicable)
- Comfortable closed in shoes / slippers with non-slip soles
- Night wear
- Cotton underwear
- Physical aids (walking sticks, hearing aids, glasses)
- Method for settling your account (cash, cheque, Eftpos, Visa or Mastercard)
- Mobile phone (please turn to silent/vibrate whilst in hospital, and turn OFF whilst in ICU or the Emergency Department).
- Advanced Health Directive or Enduring Power of Attorney (if appointed)
At Noosa Hospital we strongly recommend that patients keep no valuables, no jewelry or cash in excess of $50 with them during their hospital stay. We recommend patients keep no items of personal value with them during their hospital stay. We strongly encourage patients to send all items of value home with family, friends or carers for safekeeping.
If you wish to bring a Laptop, iPad or other mobile device into hospital then you do so at your own risk. Noosa Hospital does not accept responsibility for the loss of personal items, valuables or money during your hospital stay.
DO NOT (unless your doctor gives you special instructions):
- Eat or drink milk for 6 hours before your admission time. Drink water only after this time until 2 hours before your admission time. Colonoscopy / bowel surgery: please refer to the specific fasting instructions you have been given by your doctor or at our preadmission clinic.
- Smoke cigarettes or chew gum for 24 hours before your admission.
- Wear jewellery. A wedding ring and watch are permitted. Remove any body piercing.
- Bring valuables to hospital (please refer to Day of Admission Information above)
- Wear make-up or nail polish
Day Procedure patients (additional information)
On the business day prior to your procedure, nursing staff will telephone day patients to confirm their arrangements. If you will be unavailable for this call, please telephone the Day Procedure Unit on (07) 5455 9318 between the hours of 1:00pm – 4:00pm.
- Please shower, using the anti-bacterial sponge you have been given, wash and dry your hair on the day of admission before coming to the Day Procedure Unit and put on clean clothes. Do not apply oils or moisturisers to your skin.
- Wear garments that are comfortable and easy to remove. A dressing gown will be provided.
- A small overnight bag is recommended for surgical patients in case of admission.
- Allow a 3 - 4 hour stay for gastroenterology procedures (gastroscopy, colonoscopy)
- Allow a 4 - 8 hour stay for surgical procedures.
- You will not be able to drive home and will need to arrange a driver.
- Nursing staff will call your nominated driver when you are ready to be picked up.
- You will need to arrange a responsible adult to be with you overnight.
- Patients under 14 years of age will also require a second adult to accompany them in the car.